FAQS

Frequently Asked Questions

A. Our Product

A.1 Product

Reliance Global Call is an international long distance calling service from 11 countries (USA, UK, Canada, Australia, New Zealand, Singapore, India, Belgium, France, Netherlands and Spain) to over 230 countries across the globe. You can access the service from any phone, INCLUDING YOUR CELLULAR PHONE, by dialing an intermediary access number (Toll Free/Toll Access number), as specified in the applicable service guide. Our very own state-of-the-art network ensures that your international calls are of superior quality.

The service offers you most competitive rates with no hidden costs. We offer different payment modes like Credit Card, Debit Card, Wire Transfer and Cheque*.

*Note: Cheque option is available only in USA, Canada, UK and India.

You will notice a significant improvement in call quality as Reliance Global call rides on our state of the art Next Generation telecom network. Reliance owns the world’s largest private undersea cable system. The advantage of owning and managing the entire network enables us to deliver high quality service at a competitive price.

Reliance Global Call is available in 11 countries viz., USA, UK, Canada, Australia, New Zealand, Singapore, India, Belgium, France, Netherlands and Spain.

Reliance Global Call offers an array of features and benefits to its enterprise customers:

Features and Benefits
Enterprise Administrator User
View Enterprise Account Profile Online Usage Display
View/Manage User Account Profile Follow on calling
View User wise Usage Easy dial facility
Change Enterprise & User Account PIN Smart calling
View Monthly Bills online & Make Payment
Provision ‘Express Dial’ to users  

For information about our Toll Free/Toll Access numbers of your respective country, please visit Access Number section of our website https://www.relianceglobalcall.com/enterprise/access-numbers

Yes. Toll Access numbers are geography specific. To know the Toll Access number for different cities, please visit Access Number section of our website www.relainceglobalcall.com/enterprise

A.2.Tariff

To know more about our call rates, kindly call us on our 24x7 customer helpdesk number/s of your respective country or email us at helpdesk@relianceglobalcall.com

No. We do not offer differential call rates and charge a flat rate for calls made during peak/off peak hours.

No. There is no monthly rental levied on using Reliance Global Call service.

No. The call charges from a mobile phone are the same as placing a call from a regular landline phone. However, your local service provider may levy additional charges for making calls from your mobile phone. Please check with your local service provider to understand these charges.

Note:

Only for India: As per TRAI regulations, Call Charges from landline are more than the same as placing a call from mobile phone. Kindly email us at helpdesk@relianceglobalcall.com for any queries.

Yes. Call rates vary depending upon the destination called and intermediary access number used.

We charge you for international calls as per Rate Plan provisioned against your Enterprise Account. The international call rates differ on the basis of the intermediary access number (Toll Free / Toll Access) dialed for making an international call.

The calling rates levied by Reliance for making international calls through a Toll Access number are generally lesser than through a Toll Free number.

Using Toll Free number:
We do not charge you for using Toll Free number to initiate the international long distance call. When you dial the intermediary access number (Toll Free number), no charges are levied by your service provider~. However, you are requested to kindly contact your local service provider to understand the charges levied.

~Important Note: Mobile surcharge may be levied by your service provider depending on your country.

Using Toll Access number:
We do not charge you for dialing Toll Access number to initiate the international long distance call. When you dial the intermediary number (Toll Access number), charges may be levied by your service provider depending on the local/domestic long distance rates as per your tariff plan. Therefore, you are requested to kindly contact your local service provider to understand the charges levied.

A.3 Security & Privacy

We use state-of-the-art security features to protect confidential user and card holder data. Certain areas of our website are only accessible after you log in successfully. Your personal information is heavily encrypted as it travels from your browser to our server, and once it reaches us, it is safe behind multiple layers of security. In technical terms, we use Secure Socket Layer (SSL) and 128-bit encryption algorithm. Our website is VeriSign & PCIDSS certified conforming to the highest standards of electronic data security.

No. We do not sell or share your personal information. We also protect your sensitive information by restricting access and encrypting it.

We have taken steps to ensure that we protect your credit/debit card details and other sensitive information when sent over the Internet. With the use of a security protocol known as Secure Socket Layer (SSL) and 128-bit encryption algorithm, we encrypt your information prior to transmission over the Internet so that no one can read it in transit.

As an Enterprise Administrator, you will receive emails referring to:

  1. Service confirmations / user guide.
  2. User ID and PIN (Enterprise account).
  3. Monthly bills.
  4. Other account-related details, updates and information related to products and services to the registered email address.

As an Enterprise User, you will receive emails pertaining to your profile such as:

  1. Service confirmations / user guide.
  2. User ID and PIN (User account).
  3. Other account-related details, updates and information related to products and services to the registered email address.

B.Registration

B.1. Sign Up

To sign up / register, simply visit our website, go to ‘Contact Us’ section and submit the following details:

  1. Contact person name
  2. Company name
  3. Address
  4. City
  5. Country
  6. State
  7. ZIP
  8. Contact Number-Mobile
  9. Contact Number-Office
  10. Contact Person Title/Role
  11. Contact Person E-Mail

Reliance Global Call team will contact you shortly after you submit your contact details.

You can also call us on our 24x7 customer helpdesk number/s of your respective country or email us at helpdesk@relianceglobalcall.com

After successful completion of the Customer Application Form (CAF) and documentation of other pre-requisites, it will take minimum 24 hours to process and activate your account. You will receive a confirmation email on your registered email ID detailing your Reliance Global Call Enterprise account number and PIN information.

The enterprise users will get their login credentials (User ID and PIN) through an Email on their registered Email ID.

No. Reliance Global Call Enterprise service can be availed and unsubscribed without any commitment.

  1. There is no minimum subscription for a Reliance Global Call Enterprise account.
  2. There is no activation/deactivation fee for this service.

The following documents are required for Reliance Global Call Enterprise subscription:

  1. A Customer Application Form (CAF) duly signed by the authorized Enterprise Administrator along with correct user details.
  2. Tax ID number along with the copy of the Tax paid / IT Returns.
  3. A photocopy of the Enterprise Administrator’s Employee ID card.

By registering your phone number, i.e. Landline or Mobile, you avoid the hassle of dialing User ID and PIN every time while placing an international call using Reliance Global Call Enterprise service. This will help you to place a call without going through the hassle of dialing lengthy numbers.

Important Note: In few cases where your local exchange carrier does not provide us with the CLI, you may be asked to enter your registered phone number and PIN even when dialing from a registered phone number.

You must ensure that the CLI is activated on the phone line that you have registered with Reliance Global Call Enterprise Service. It is recommended that only a secure phone line is registered, i.e., a number that is not publicly shared.

You can register up to five phone numbers in an enterprise user account. These phone numbers can be your office phone, mobile phone or landline as long as it is a private line.

It is not advisable to register payphone numbers or any shared phones such as a common board/conference room phone or other shared phones.

B.2. Account Details

As an Enterprise Administrator,
You can access your account online and manage user accounts through a customized online management tool by logging on to ‘My Account’ section in Reliance Global Call Enterprise website.

In this section, you can view user wise call details and user wise monthly bill, make bill payments as well as edit user profile.

You also have the right to add/modify/delete user accounts and change PIN details for the enterprise and user accounts.

Note: As an Enterprise Administrator,
To edit the enterprise account profile you must contact our Customer Helpdesk or Account Manager.

As a user,
You can access your account profile, usage details, monthly bill and quick cards under the ‘My account’ section.

In your account profile, you can directly register your own contact number (landline or mobile).

You can also directly add / edit frequently called numbers by clicking easy dial facility.

Please refer the following details for the allocated rights regarding online account management.

Features and Benefits
Enterprise Administrator User
View Enterprise Account Profile Online Usage Display
View/Manage User Account Profile Follow on calling
View User wise Usage Easy dial facility
Change Enterprise & User Account PIN Smart calling
View Monthly Bills online & Make Payment
Provision ‘Express Dial’ to users  

You do not have the right to change or edit the Enterprise account profile. Please contact our Customer Helpdesk for the same.
As an Enterprise Administrator,
You have the right to change or edit the user account profile only.

You can change or edit user account profile as follows:

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘Manage Account’ tab in ‘My Account’ menu and click on ‘Edit Profile’
  3. Select the radio button against the User and click on ‘Edit’ button
  4. Make the desired changes and click the ‘Update’ button to save them.
  5. You will get the message ‘Profile Updated successfully’ to acknowledge the change on the page.

As a User,
You cannot edit your account profile. Please contact your Enterprise Administrator to change or edit the user account profile.

As an Enterprise Administrator, you can make payment online as follows:

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘Payment & Invoice’ tab in ‘My Account’ menu and Click on ‘Make Payment’
  3. Enter the Credit/Debit Card details and click on ‘PAY’ button

As an Enterprise Administrator,
You have the right to add any user in your enterprise account.

User can be added to account as follows:

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘Manage account’ tab in ‘My Account’ menu and click on ‘Add User’
  3. Update all the mandatory information and click on ‘SUBMIT’ button

As an Enterprise Administrator,
You have the right to delete any user from your enterprise account.

User can be deleted as follows:

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘Manage account’ tab in ‘My Account’ menu and click on ‘Delete User’
  3. Select Check Box against the user details which need to be deleted and click on

‘DELETE USER’ button

B.3 PIN

Please follow the following steps in case you have forgotten your PIN:

  1.  Log on to our website, click on ‘Forgot PIN’ above ’User Id’ field
  2. Update your User ID in the box under ‘Please provide your User ID’ on ‘FORGOT PIN’ page
  3. Click on ‘SUBMIT’, you get the confirmation message ‘Your PIN has been sent to your mail!!’

As an Enterprise Administrator,
You have the right to change PIN information for Enterprise as well as User Account.

Steps to Change PIN:

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘Account Profile’ tab in ‘My Account’ menu and click on ‘Change PIN’.
  3. This section allows you to change PIN details for both Enterprise and User Accounts.
  4. On ‘CHANGE PIN’ page, click on ‘Enterprise PIN’ for changing the Enterprise PIN and
  5. Click on button ‘CHANGE ENTERPRISE ACCOUNT PIN’.
  6. Click on ‘User PIN’ for changing the User PIN, select the checkbox against the User
  7. and click on button ‘Change Selected User’s PIN’.

Once you submit the ‘PIN change’ request, the respective account holder (Enterprise Administrator or user) will automatically receive the new PIN details on his / her registered email ID.

As a user,
You can contact your Enterprise Administrator for change of PIN request or call us on our 24x7 customer helpdesk number/s of your respective country or email us at helpdesk@relianceglobalcall.com for the PIN change request marking a copy of the Email to your Enterprise Administrator.

Please contact your Enterprise Administrator or our customer helpdesk immediately to change your PIN.

When you get an ‘Invalid Entry’ message upon entering your registered number and PIN, then:

  1. Check whether you are dialing correct Toll Free/ Toll Access number.
  2. In case of placing a call through an unregistered number, please check the number sequence you have entered (registered phone number followed by your PIN). Alternately, check your email just in case your PIN information got changed recently. 
  3. In case you are calling from a registered number on which PIN dialing is active, then do check if you have entered the correct PIN. Alternately, check your email just in case you have received a PIN change request recently.

C. Usage

You can access our services by dialing our Toll Free/Toll Access numbers from any* Landline and Mobile phone and enjoy best quality international calling.

For information on our Toll Free/Toll Access numbers, please visit Access Number section of our website www.relainceglobalcall.com/enterprise

* Important Note:

  1. If your city does not have a Toll Access number, you can make calls using Toll Free number of your country.
  2. Reliance Global Call can be accessed only by Reliance subscribers in India.

There are two simple ways by which you can place a call using the Reliance Global Call Enterprise Service:

  1. From a registered phone number.
  2. From an unregistered phone number.

Placing calls from a registered phone:

In case of PINfull dialing

1. Dial the Toll Free/Toll Access number.

2. When prompted, enter the PIN.

3.1. To call a landline number –
When prompted, enter the destination number, starting with country code + the city code + the landline number. For example, to call the number 30303030 in Mumbai (India), you dial "91 22 30303030".

3.2. To call a mobile number –
When prompted, enter the destination number, starting with country code + the mobile number. For example, to call the number 8594958932 from UK to USA, you have to dial "18594958932".

In case of PINless dialing

1. Dial the Toll Free/Toll Access number.

2.1. To call a landline number –
When prompted, enter the destination number, starting with country code + the city code + the landline number. For example, to call the number 30303030 in Mumbai (India), you dial "91 22 30303030".

2.2. To call a mobile number –
When prompted, enter the destination number, starting with country code + the mobile number. For example, to call the number 8594958932 from UK to USA, you have to dial "18594958932".

Placing calls from an unregistered phone:

            1. Dial the Toll Free/Toll Access number.

2. When prompted, enter your registered phone number followed by the PIN.

3.1. To call a landline number –
When prompted, enter the destination number, starting with country code + the city code + the landline number. For example, to call the number 30303030 in Mumbai (India), you dial "91 22 30303030".

3.2. To call a mobile number –
When prompted, enter the destination number, starting with country code + the mobile number. (For example, to call the number 8594958932 from UK to USA, you have to dial "18594958932").

Steps to view current unbilled usage:

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘View Call Details’ tab in ‘Manage Account’ section to view current unbilled of each enterprise user.

Steps to view previous billed usage:

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘View Bill’ tab in ‘Payment & Invoice’ section to view previous invoice details of enterprise account.

D. Product Features

D.1.Follow on Call

Follow on calling on Reliance Global Call allows you to dial an alternate number if the dialed number is busy or unreachable. With Follow on calling, you do not need to redial the access number or PIN.
This feature is absolutely FREE.  

By default, Follow on calling facility is enabled for all enterprise customers.

D.2.Easy Dial

The Easy Dial feature on Reliance Global Call is a speed dial function for international contacts wherein the enterprise user can store up to 25 most frequently called international numbers for Speed Dial. This feature is absolutely FREE.

To setup Easy Dial, log on to your account on our website and click on the 'Easy Dial' menu option. For each person you wish to add, do the following:

  1. Enter the contact's name.
  2. Select a Short Code for the contact. This code can be any number upto 3 digits.
  3. Finally, enter the contact's phone number. This phone number should begin with country code (e.g. '1' for USA) followed by the entire phone number, as you would dial normally.
  4. You can enter this information for up to 25 different contacts.

After you setup Easy Dial feature, it is very simple to use.

  1. Dial your Reliance Global Call Access number from your registered phone number.
  2. If calling from an unregistered phone number, enter your registered phone number + PIN for authentication.
  3. When prompted for destination number, just enter the Easy Dial short code.

D.3.Two Digit Dialing

The two digit dialing facility allows you to make international calls by dialing just two digits from your registered phone number. The two digit dialing facility needs to be used along with the Easy Dial function.

  1. First store the Reliance Global Call Toll Free/ Toll Access number as a Speed Dial short code on your phone.
  2. Then to make calls, dial the Access number Speed Dial short code followed by the Easy Dial code assigned to the international number you wish to connect to.
  3. The two digit dialing facility on Reliance Global Call can be used only when making calls from registered phone numbers.
  4. Example: To call 44 XXXX XXXX45 by 2 digit dialing: Save Toll Free / Toll Access number in your registered phone with a short code of 9.
    Enter 44 XXXX XXXX45 with a short code of 1 in your Easy Dial phone book.

By dialing 9, you will be connected to our Toll Free / Toll Access number and by dialing 1 you will be connected to 44 XXXX XXXX45 in UK.

No. You cannot use two digit dialing facility from an unregistered phone.

D.4. PINless Dial

The PINless dialing feature on Reliance Global Call allows users to dial an international number without having to dial the PIN every time you make a call. The PINless dialing feature can be activated for all registered phone numbers of your account (except in a few cases where your local exchange carrier does not provide us the CLI (Caller Line Identification)).

Please ensure that the CLI is activated on the phone line(s) that you register with your Reliance Global Call account.    

You can use PINless dialing feature from any of your registered phone numbers. Whenever you call from a registered phone number, you will not be prompted for a PIN. This feature helps you to get connected directly to your destination number without dialing the PIN.

D.5. Simultaneous Calling

Simultaneous Calling facility enables you to make multiple calls at the same time from different phones using same enterprise user account credentials. Enterprise users can make up to 250 simultaneous calls.

By default, this feature is active & available for all Reliance Global Call enterprise users.
This feature is absolutely FREE.

You will be charged for each call as per the applicable call rates.

D.6. Smart Calling

Using Smart Calling, you do not have to listen to all the announcements or instructions on Reliance Global Call whenever you call. You can skip any of the announcements or instructions played on the IVR by simply pushing any key from 1 to 9.

Enter "0" after you are prompted for the destination number. This automatically redials the last dialed phone number.

Use the " * " key to erase your last dialed digit.
For E.g. If you dialed 457 instead of 46, all you have to do is dial " * * " and 6.

Use the ’* #‘ keys to erase the entire dialed numbers (PIN, Destination number or Easy Dial code). You can then re-enter the number.
E.g. If you dialed 007 instead of 700, all you have to do is dial ‘ *# ‘ and then dial 700.

Please note that while using Toll Access number, *# feature will not be available.

Use the ‘#' key after dialing your PIN, destination number or easy dial code and get connected instantly.

Please note that while using Toll Access number, ‘#’ feature will not be available.

D.7. Quick Card

The ‘Quick Card’ is a wallet size card with your easy dial entries, registered phone numbers and intermediary access numbers. Therefore, the next time you travel, you can print this card and carry it with you for your quick reference.

To view or print your quick card, simply log on to our website, visit 'My Account' section, go to ‘Account Profile’ tab, select 'Quick Card' option and click on ‘Print Card’ to print the same.

E. SIP Trunking

The Reliance Global Call SIP Trunking solution enables enterprise customers to directly dial international numbers from their office desk phones, without having to dial any intermediary access number. International calling becomes a seamless one step process with reduced call set up time.

Reliance Global Call’s SIP Trunking solution offers a host of benefits to customers:

  1. Reduced Total Cost of Ownership through:

    1. Lower rates for calls made over SIP Trunking.
    2. No monthly maintenance expenses for separate voice and data pipes
    3. An all software self care portal with a 24X7 customer desk for operational efficiency

  2. Time Saving:

    1. No Post Dial Delay – You do not have to dial intermediary access numbers and wait for long periods while international calls get connected.
    2. Instant Provisioning – No delays for installing new physical cables or connections as SIP Trunks are provisioned over your existing internet connectivity and no additional hardware is required* (* provided you have an IP enabled PBX and internet connectivity to your PBX)

  3. Flexibility

    1. Payment convenience – We offer Pay After Use convenience for our enterprise customers
    2. No rental charges - Our charges are based entirely on Minutes of Usage behavior
    3. No commitment required – No minimum rental or monthly commitments

Reliance Global Call’s SIP Trunking solution requires that you have

  1. an IP enabled PBX ; or
  2. a traditional PBX with a media gateway
  3. Internet connection to your PBX with sufficient bandwidth

Reliance Global Call’s SIP Trunking solution can be activated on office desk phones connected to a hosted/premise based IP PBX/PBX.
In case you have a traditional PBX a media gateway can be connected to convert traditional TDM media into IP.

In case you are not an existing customer of Reliance Global Call, contact our helpdesk by writing to helpdesk@relianceglobalcall.com or call the customer care numbers for your country and our representatives will get in touch with you at the earliest.

Existing customers can talk to your Account Manager for assistance on enabling SIP Trunking.

No. You do not have to replace your existing handsets for availing Reliance Global Call’s SIP Trunking solution. It is although necessary that your PBX is capable of handling IP traffic.

A traditional PBX can be combined with an enterprise grade media gateway at a moderate incremental expense to avail of Reliance Global Call’s SIP Trunking solution.

Reliance Global Call’s SIP Trunking solution utilizes the best in class voice codecs and Reliance’s own next generation network to guarantee best quality voice for your international calls.

Please ensure that your internet connectivity has sufficient bandwidth and has minimum downtime to enjoy hassle free international calling through SIP Trunking.

No. Absolutely no rental or installation fee is charged for availing Reliance Global Call’s SIP Trunking service.

There is no limit on the number of lines that can be connected for International Long Distance calling on Reliance Global Call’s SIP Trunking solution. Enterprise Administrators can at any time add or delete fixed lines on to Reliance Global Call SIP Trunking over an online user management portal.

No, there is no incremental cost on adding lines onto Reliance Global Call’s SIP Trunking service. Our charges are based entirely on Minutes of Usage with Pay after Use facility.

Adding or removing a phone from the SIP Trunking service is as simple as clicking a button. Enterprise Administrators can tick a check box against the number he/she wishes to enable SIP Trunking by logging on to the Reliance Global Call user management portal www.relianceglobalcall.com/enterprise using administrator credentials.
While adding a phone to SIP Trunking ensure that it is a fixed line as SIP Trunking works only on office desk phones connected to the PBX at your office premise.

Alternately enterprise administrators can write to the helpdesk with a request to enable or disable phone numbers from SIP Trunking.

The following configurations are required to enable Reliance Global Call’s SIP Trunking:

  1. IPPBX/PBX Configuration
    •  Log in to the management interface of your PBX
    •  Create a SIP Trunk to the nearest Reliance Global Call Point of Presence (PoP). Configure dialing rules to divert international calls to the SIP Trunk.
    • The IP Addresses of the nearest PoP from your location will be shared by your Account Manager.
  2. Network Firewall
    •  Configure the firewall to permit SIP protocols. We do not support H.323.
    •  Port 5060 should be open for UDP traffic
  3. User Management Portal
    •  Log in to the online user management portal www.relianceglobalcall.com/enterprise.
    •  Navigate to the user account management page.
    •  Check the “SIP Trunk” tick box against the registered number.
    •  Enter the IP address of the PBX to which the selected office desk phone is connected to.
    •  Save Changes.

Contact your Account Manager to get a detailed guide for SIP Trunking Configuration.

F. Roaming

Roaming feature of Reliance Global Call Enterprise service enables you to make international calls to 230 destinations while you are traveling in USA, UK, Canada, Australia, New Zealand, India, Singapore, Belgium, France and Spain*.

  • If the local (roaming location) number(s) is registered in your account profile section :

You can enjoy PIN less dialing experience while making international calls from the country you are roaming in.

Step 1: Dial the Access (Toll Free/Toll Access) number of roaming country from the registered local number in the roaming country

Step 2: Make international calls without authentication in case of PINless dialing.

Please contact your Enterprise Administrator or our 24X7 Customer Helpdesk for registering local number of roaming country in your Reliance Global Call Account Profile.

  • If you have not enabled PINLess dialing, then:

Step1: Dial the Access (Toll Free/Toll Access) number of roaming country

Step 2: Follow the call authentication steps over IVR.

  • If the local number of roaming country is not registered:

You can make international calls using your Home Country Reliance Global Call account credentials.

Step1: Dial the Access (Toll Free/Toll Access) number of roaming country

Step 2: Follow the call authentication steps over IVR. (Enter your register number followed by PIN and destination number)
*Important Note:

  1. Roaming feature is not available for Netherlands customers.
  2. Canada customers can not avail roaming facility in Netherlands.
  3. Reliance Global Call Enterprise Roaming capability in India is limited to Reliance Network (Reliance Mobile /Landline only)

As a User:

You need to contact your Enterprise Administrator or call us on our 24x7 Customer Helpdesk numbers or email us at helpdesk@relianceglobalcall.com along with approval from your Enterprise Administrator for registering the roaming country local number.
As an Enterprise Administrator:
You can register the roaming country local number of the user by following the below mentioned steps:

  1. Log on to our website www.relianceglobalcall.com/enterprise by entering your User ID and PIN.
  2. Post login, click on Edit Profile under Manage Account section and select the radio button for the user against whose account profile the roaming number is to be added.
  3. Select the appropriate roaming country from the country dropdown in the registered number fields.
  4. Enter the Landline/Mobile number(s) of the roaming country and click Update button to save the details in the Reliance Global Call user account profile.

You can also call us on our 24x7 Customer Helpdesk or email us at helpdesk@relianceglobalcall.com for registering the roaming country local number.

No. To make international calls while Roaming in Reliance Global Call countries, you need to dial the access numbers (Toll Free or Toll Access) of the country you are roaming in and not of your registered Reliance Global Call country.
For more details pertaining to Roaming country access numbers (Toll Free/Toll Access):

  1. Visit our website www.relianceglobalcall.com/enterprise.
  2. Change the country in the Login dropdown to your Roaming country.
  3. Go to Access numbers section to view available Access numbers (Toll Free/Toll Access) in the roaming country.

Yes. You can call back to your home country while Roaming in countries where Reliance Global Call Enterprise services are available. You can make call to over 230 countries using roaming feature.

No. You cannot make local calls while roaming in which Reliance Global Call Enterprise services are available.

No. Roaming service activation is absolutely free of cost for Reliance Global Call Enterprise customers.
Calls will be charged as per the roaming rates and billed in country currency of your registered Reliance Global Call Enterprise Account. You are charged same international calling rates from any city in a roaming country.
For more details please contact your Enterprise Administrator or Reliance Account Manager.

Roaming call details will be billed in the invoice of Reliance Global Call Enterprise home country enterprise account and currency as per applicable Billing Cycle on monthly basis.
As an Enterprise Administrator, you can view the following Roaming call details in a separate Roaming section in your itemized invoice:

  • Call Date and Time
  • Called From (A party number)
  • Called To (B-party number)
  • Access type
  • Access Number
  • Call Duration
  • Call Charge

Roaming Country name in Roaming section will be displayed basis the Access Number (Toll Free/Toll Access) dialed from roaming country to make international calls.

G. Billing

Every month, a consolidated enterprise user/employee wise bill is sent to the registered email ID provided by the Enterprise Administrator, detailing out charges for the previous billing period.

As an Enterprise Administrator,
Steps to access billing information online (view and save the invoice copy):

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘Payment & Invoice’ tab in ‘My Account’ menu and click on ‘View Bills’
  3. Click on any one options from HTML, PDF and CSV to view the desired monthly invoice

As a User,
You can only view your unbilled usage details online. Steps to view unbilled usage details:

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘Account Profile’ tab in ‘My Account’ menu and click ‘View Call
  3. Select the period for which usage is to be viewed by filling the ‘From Date’ and ‘To Date’ fields respectively.
  4. Fill Sort By and Sort Order appropriately and click on ‘Show Details’.

Yes. As an Enterprise Administrator,
Steps to view billing history:

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘Payment & Invoice’ tab in ‘My Account’ menu and click on ‘View Bills’
  3. ‘View Bill’ page displays last 12 months (including the latest) invoice in HTML, PDF and CSV format

As an Enterprise Administrator,
You can access billing information online (view and save the invoice copy) for the current month (unbilled usage) and the previous 12 months (invoice details).

Yes. As an Enterprise Administrator,
You can save and print your bill, which is available in three formats:

  1. HTML
  2. PDF
  3. CSV

Yes. As an Enterprise Administrator,
You will get user wise billed amount and minutes of usage in your monthly invoice.

Charges for the international calls are measured in whole minutes. All calls, which are fractions of a minute, are rounded up to the next whole minute (e.g. a call which lasts 1 minute 45 seconds will be charged as a 2 minute call). Timing on calls begins when the called party answers the call. Timing on calls ends when the calling party hangs up or Reliance Global Call network receives an "on-hook" signal from the terminating carrier - which is when the called party hangs up.

The call charges are on a pro-rata basis in the first invoice from the activation date to the "Bill Cycle End Date". Subsequently, call charges are levied on a monthly basis.

The billing starts the moment your account is activated.

You must make the payment within 15 days from the generation of the invoice.

In case of a late payment, your enterprise account will be charged 1.5% of the total outstanding dues on a monthly basis as late payment charge.

In general, there is no additional surcharge (besides call rates) incurred by the customer for making international calls using Reliance Global Call.

However, Reliance may incur additional surcharge, regardless of a customer dialing the destination number, when the customer dials an intermediary (Toll Free/Toll Access) number to make international calls using Reliance Global Call platform from a public pay phone / other commercial phone system. As a result, Reliance charges customers additional surcharge in such cases to cover the average cost of all complete / incomplete calls made by the customer using its intermediary number.

This surcharge may be imposed for calls placed from the following locations:

  1. Public pay phone.
  2. Other commercial phone systems.

Reliance cannot pre-determine if such a surcharge will be imposed from any particular phone. This can only be determined after placing a call. In general, public pay phones incur this charge.

H. Payment

You can make the payment through Credit Card, Debit Card, Wire Transfer and Cheque*. You need to select your preferred payment option at the time of signing Customer Application Form (CAF).
*Note: Cheque option is available only in USA, Canada, UK and India.

Steps to pay your bill through credit / debit cards:

  1. Log on to our website by entering your User ID and PIN.
  2. Go to ‘Payment & Invoice’ tab in ‘My Account’ menu and Click on ‘Make Payment’
  3. Enter the Credit/Debit Card details and click on ‘PAY’ button

In case of high usage, you can make an interim payment at any time during the month. It is your responsibility to notify us of any changes to the credit/debit card, including the expiration date.

Other than Credit/Debit Card, you also have the option of making payment through Wire Transfer and Cheque.

For making payment we accept the following credit/debit cards:

  1. Master
  2. Visa
  3. Amex
  4. Discover

I. Customer Helpdesk

Various modes of contacting our 24x7 Customer Helpdesk:

  1. Call: Call us on our 24x7 customer helpdesk number/s of your respective country
  2. Email: Email to us at helpdesk@relianceglobalcall.com
  3. Web Chat: Log on to Reliance Global Call Enterprise website www.relianceglobalcall.com/enterprise using your User ID and PIN and Chat with us.

If you have any questions, concerns or complaints, you can call us on our 24x7 customer helpdesk number/s of your respective country or email us at helpdesk@relianceglobalcall.com.

Our Customer Helpdesk is operational round the clock, on weekends, and even on holidays.

You can call us on our 24x7 customer helpdesk number/s of your respective country or email us at helpdesk@relianceglobalcall.com.

Charges on calling Customer helpdesk number are applicable depending on whether Customer helpdesk number is Toll Free/Toll Access in your respective home country. There are no charges for calling our Toll Free Customer Helpdesk numbers. However, you will get charged by your local service provider for calling our Toll Access Customer Helpdesk numbers.

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