Middle East Pack

Middle East Pack - T&C

1. The Middle East Pack (the “Validity Pack”) is being brought to you by Reliance Communications  (RCOM) and is available to the customers of Reliance Global Call service (the "Service") who reside in India. The details of the Middle East Pack and eligibility criteria are more particularly described hereinafter.
2. The Middle East Pack shall be valid till 31st Mar 2020 12:00 Hrs GMT (Both days inclusive) (the “Middle East Pack period”).
3. The term ‘Middle East Pack’ as used in these terms and conditions, is only to signify the purpose and availments associated to the Prepaid Customers
4. The Middle East Pack is available with Prepaid option only.
5. Availability of the Middle East Pack: The Middle East Pack will be available to the all the Customers of the Service as defined hereinafter:
1. Existing Customers of the Service: The Existing Customers of the Service means (i). The prepaid customers for the Service existing as on date of launch of the plan (the “Existing Prepaid Customers”)
2. New Customers of the Service: The New Customers of the Service means the prepaid customers who register for the Service during the Middle East Pack period (the “New Prepaid Customers”)
3. The New Prepaid Customers and the Existing Prepaid Customers are collectively referred to as the "Existing Middle East Pack Customers".
4. Customers of the Middle East Pack: The new prospects who register for the Service by opting Middle East Pack on or after the date of launch of the Plan are referred to as the “New Middle East Pack Customers”.
5. The Existing Middle East Pack Customers and the New Middle East Pack Customers are collectively referred to as the “Middle East Pack Customers”.
6. Existing Prepaid Customers and New Prepaid Customers of the Usage Plan i.e. General Plan/Base Plan (GENERAL PLAN) can opt for the Middle East Pack by recharging their account with Middle East Pack denomination of INR 500 or INR 1000 (Excluding Taxes)
7. Subscribing for the Middle East Pack:
1. Prepaid Customers: Existing Prepaid Customers and New Prepaid Customers of the Usage Plan General Plan/Base Plan can subscribe for the Middle East Pack by opting for Unlimited by selecting Middle East Pack denomination and recharge of at INR 500 or INR 1000 (Excluding Taxes).
8. Details of the Middle East Pack: The details of the Middle East Pack are as tabled below:
   1. Middle East Pack Details:

      Middle East Value Excluding Taxes (INR)	Minutes Of Usage	Effective Rate Per Minute (INR)
      500	50	10
      1000	100	10

   2. To know the complete list of countries with details of landline and mobiles where international calls can be made using the “Middle East Pack “, Click here
   3. Maximum Usage Policy: The Middle East Pack shall be governed by the Maximum Usage Policy of 60 MINUTES. The Middle East Pack Customer’s shall be allowed to use either (i) till the 50/100 MINUTES has been consumed by the Middle East Pack Customer’s or (ii) till the validity of the Middle East Pack expires, whichever is earlier.
   4. Fair Usage Policy
      1. At Reliance Global Call, we strive to provide our customers with the best calling plans, known as 'subscriptions', at the lowest possible price. This Fair Usage Policy ("FUP") is designed to prevent fraud and abuse of our subscriptions, as has been reported and investigated to be, carried out by a small number of users.  Reliance Global Call subscriptions are for individual use only (personal or business communications, non commercial) in accordance with our Terms of Use and this FUP ("Legitimate Use"). The following is a non-exhaustive list of practices that would not be considered as Legitimate Use:
         1. Using subscriptions for telemarketing or call centre operations;
         2. Re-selling subscription minutes;
         3. Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;
         4. Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of merely placing the call, other than for your individual business communications (and subject to of the Terms of Use); and
         5. Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.
            Other practices may be relevant in determining Legitimate Use and Reliance Global Call reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account to determine such legitimacy. Reliance Global Call may, at its sole discretion, terminate its relationship with you, or may suspend your subscription immediately if it has reason enough to determine that you are using your subscription contrary to this FUP or Reliance Global Call Terms of Use.  Reliance Global Call will strive to provide you with a notice of improper usage before suspension or termination of your subscription and, if appropriate, Reliance Global Call or Service may offer you an alternative subscription to the best of our efforts and in so far as it is reasonable.
      2. Reliance Global Call reserves the right to withdraw or change the subscriptions at any given point of time. If Reliance Global Call changes the Products included in your subscription, Reliance Global Call will notify you by email stating the changes and their effective date. If at any time, you do not agree with these terms, or the inclusion of the Fair Usage Policy, then you must immediately stop using the RGC Services, with appropriate notice. Your continuous use of the RGC Services after such amendment of these terms and inclusion of the FUP will constitute your acceptance of these new terms of use.
   5. Validity: The Middle East Pack shall have a validity of 30 days from the date of registration/opt in (including the date of registration/opt in). The validity will be calculated on 24 hrs basis.
   6. Unutilized Balance at the end of validity: The unutilized talk time value at the end of expiry of the validity of each Middle East Pack shall be automatically forfeited.
   7. Available balance on balance and recharge page: The available balance in the Middle East Pack will be shown on the balance and recharge page in minutes only.

9. The Reliance Global Call Customers and the Middle East Pack Customers shall be bound by the terms and conditions of the Reliance Global Call Customer Service Agreement (CSA) as amended from time to time, which the Reliance Global Call Customer and the Middle East Pack Customers will agree or has agreed to, at the time of registering for the Service.
10. In addition to the terms and conditions of CSA, the New Middle East Pack Customers shall be bound by below terms and conditions of Middle East Pack.
1. Number Registered: New Middle East Pack Customers can register with maximum two CLI’s.
2. General Plan/Base Plan (GENERAL PLAN): New Middle East Pack Customers shall by default have the General Plan/Base Plan activated
3. ROW Calling: ROW calling i.e. calling to countries other than 7 countries for new Middle East Pack Customers shall be restricted. In order to make ROW Calls, he needs to recharge account with any standard denomination (except Middle East Pack Denomination). Talk time of such recharge will be credited in Customer’s GENERAL PLAN account and depleted from GENERAL PLAN account based on their usage.
11. In addition to the terms and conditions of CSA, the Existing Middle East Pack Customers shall be bound by below terms and conditions of Middle East Pack.
1. Number Registered: Existing Middle East Pack Customers can register with maximum four CLI’s.
2. ROW Calling: ROW calling i.e. calling to countries other than 7 countries for the Existing Middle East Pack Customers shall be allowed. In order to make ROW Calls, he needs to recharge account with any standard denomination (except Middle East Pack Denomination). Talk time of such recharge will be credited in Customer’s General Plan/Base Plan account or GENERAL PLAN account and depleted from there based on their usage.
12. No balance transfer shall be allowed for the Middle East Pack Customer’s.
13. Call charges to remaining countries i.e. calls made to countries other than India will remain same as provided in the Reliance Global Call website. This can be viewed at https://www.relianceglobalcall.com/call-rates.aspx.
14. The Reliance Global Call Customers shall be bound by the terms and conditions of the Reliance Global Call Customer Service Agreement (CSA) as amended from time to time, which the Prepaid Customers will agree or has agreed to, at the time of registering for the Service
15. The completion of the call depends upon various things including but not limited to Network Availability, Third Party Network, Network of the Local Service Provider from where the call is initiated, Network of the Service Provider where the call is terminated, Network Availability at the place of calling party and/or Network availability at the place of call receiving party, and so on. Under no circumstances shall RCOM be held liable for any failure or disruption or disconnection (including early disconnection, pre matured disconnection) of the call, call drop, call not matured, call could not be connected, unable to call the desired destination number, interrupted voice quality, completeness of the call etc. The Prepaid Customers hereby agree to indemnify and save RCOM, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis), which may arise directly or indirectly (i) from the use of Additional Talk Time, (ii) from the breach of any of the obligations, the terms and conditions of this Agreement or any warranties and representations made to RCOM, by the Customers, (iii) as a result of any claims asserted by third parties relating to the Middle East Pack. RCOM reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Customers, in which event the Customers shall cooperate with RCOM, in asserting any available defenses.
16. Limitation of Liability:
    RCOM shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, strict liability or otherwise or any other damages resulting from any of the following: 
    • the use or the inability to use the Service;
    • any defect in the Middle East Pack/Service;
    • any breach of the terms and conditions hereof.
17. The liability of RCOM in no cases shall be more than the amount of Registration/Recharge paid by the Prepaid Customers towards the Services.
18. All incidental costs, taxes and levies related to the Middle East Pack shall be borne by the Prepaid Customers.
19. In order to subscribe for the Middle East Pack, the Middle East Pack Customers must comply with such additional requirements as may be required by RCOM. 
20. RCOM reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify the Middle East Pack at its sole discretion as may be required by business requirements or governmental authorities and all such changes shall be binding on the Prepaid Customers without any prior communication / notice.
21. The Middle East Pack is neither assignable nor transferable under any circumstances. No substitution or refund nor exchange or redemption for an equivalent cash amount or any other benefit except what is provided as Middle East Pack shall be provided under any circumstances. The Middle East Pack once subscribed i.e. the Registration/Opt in is done; the same cannot be cancelled for any reason whatsoever. This Validity cannot be requested / combined with any other Pack/Plan made by RCOM
22. The claim/complaint/dispute regarding the Validity should be made within 15 days of Registration/Opt in. No claim/complaint/dispute will be accepted and entertained in connection with the Middle East Pack after 15 days of Registration/Opt in and RCOM shall not be held responsible for non-acceptance of the claim/complaint/dispute.
23. Once the Registration/Opt in is done for the Middle East Pack, the amount of Registration/Opt in is not refundable and shall not be refunded under any circumstances and the Middle East Pack Customers should not initiate any chargeback for the amount of Registration/Opt in, in case the same is done all the charges related to the chargeback will be borne exclusively by the Middle East Pack Customers.
24. The decision of RCOM with regards to the Middle East Pack shall be final and binding and is non-contestable.
25. All disputes shall be subject to the exclusive jurisdiction of the Courts of Mumbai, India.