Privacy Policy in USA



Welcome to “The Reliance Global Call” (hereinafter to be referred to as RGC) website. We at RGC respect the privacy of everyone who visits this website and are committed to maintaining the privacy, confidentiality and security of the personal information of all visitors to our website.

Our policy on the collection and use of personal information and other information is outlined below:-

This Privacy Policy is designed to assist you in understanding how RGC uses and safeguards the information you provide in using RGC's communications, RGC's websites and/or RGC's products, including without limitation, the ‘RGC’ branded products.

Note: This information and services offered by RGC on this website are not directed or not intended for or designed to attract person who is under the age of 18 years and we do not intentionally or knowingly collect personal information on our sites from anyone under the age of 18 years (or older in some jurisdictions)

1. WHAT PERSONAL INFORMATION DOES RGC COLLECT FROM ITS CUSTOMERS

   RGC gathers and use information about you, including (but not limited to) information in the following categories:

   1. Identification data (e.g.name, username, address, telephone number, mobile number, email address);

   2. Profile information (e.g. age, gender, image, testimonial, country of residence, language preference and any information that you choose to make available to others as part of your RGC user profile.

   3. Electronic identification data (e.g. IP addresses, cookies);

   4. Payment related information;

   5. Information about your usage of and interaction with RGC software, products, and websites (including computer, platform, hand-held device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, traffic to and from our websites, browser type and RGC Wi-Fi enabled hotspot detection and usage statistics;

   6. Products or services ordered, subscribed, availed and delivered;

   7. The URL of videos that you have selected to appear in your status message;

   8. List of your contacts and related data (we will give you a choice as to whether you want RGC to use contact lists from other services/ sources to populate your contacts in RGC account;

   9. Your username and password for other email accounts where you have provided this to us and requested us to search for your friends (please note that RGC does not retain this information after completing the search or use it for any other purpose);

   10. Correspondence between you and RGC;

   11. Usage data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration, time and charge of the call, the number calling from and the number called to and other related data processed by RGC or provided by you in connection with our provision of services to you.

   12. Content of instant messaging communications, chat and social network interaction.

   13. Location information, derived from your mobile carrier or from the mobile device that you use. Your location is displayed and shared with other RGC users only in accordance with your privacy settings. You also may create location information by "geo-tagging" your submitted content with location information. Please manage your privacy settings for location information carefully;

   14. Mobile device information, such as manufacturer’s name, device model number, operating system, carrier network;

   15. Access tokens for other accounts you associate with your RGC account (such as Facebook), which are like an electronic key provided by the service that acts in place of a password for authentication.

   16. When you use our various Services you voluntarily give us personal information (e.g., name, email, phone number and, when necessary, billing information) and you are not anonymous to us. That means your name and photo (if you choose to provide them) will be visible to other RGC users. When you install the RGC App, you’ll also be asked to allow us access to your mobile device’s address book. A copy of the phone numbers and names of all your contacts (whether they’re RGC members or not) will be collected and stored on our servers in order for us to be able to enable you and your contacts to connect.

2. HOW DOES RGC USE THIS INFORMATION AND FOR WHAT PURPOSE?

1. Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. RGC collects and uses personal, usage data and billing data for business purposes in order: that you may download product information, order products and take advantage of certain other features of our website
2. to provide communication, instant messaging and other products in particular to convey the communications and messages you and other contacts make by means of the RGC software and/or the RGC products;<
3. to provide information or interactive services you have requested through this website, to your e-mail address.
4. to provide other related services as described on our website.
5. to resolve disputes(to anticipate and resolve problems with any services supplied to you);
6. to verify your identity;
7. to improve our search functionality and help you find and contact other users more easily and accurately;
8. to organize and carry out RGC’s marketing or promotional operations/offers, contests, games and similar events;
9. to seek your feedback or to contact you in relation to those services offered on our website
10. To administer or otherwise carry out our obligations in relation to any agreement you have with us.
11. To process and respond to requests, improve our operations, and communicate with visitors about our products, services and businesses.
12. To allow you to subscribe to our news letter.
13. Protect your and RGC’s interests, including in particular to enforce our Terms of Service and prevent fraud.
14. Unless you have agreed otherwise, we will not use or share, with a third party (including affiliates), any information collected from you for direct marketing purposes. We may share information within our company and with our agents, affiliates or contractors, for purposes other than direct marketing, such as for storage, or for carrying out the processing detailed above, or because of where the computer servers are located. This may mean transmitting the information to another country where, for example, our agent, affiliate or contractor is located. We will ensure that our affiliates, agents and contractors protect your personal information consistent with this policy. However, we may share your information with companies within RGC group or other which is under direct or indirect control of RGC and in the event that we undergo re-organization or are sold to a third party, you agree that Your Information may be transferred to that re-organized entity or third party for the purposes and subject to the terms of this Agreement.
15. With your consent, we may share your personal, usage details and billing data with our affiliates for direct marketing purposes. Your usage details and billing data will be processed for direct marketing purposes for a maximum of five (5) years from the date of your consent.
16. To the extent required or permitted by law, we may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
17. We may also remove all the personally identifiable information and use the rest for historical, statistical or scientific purposes.
18. If you e-mail us, you are voluntarily releasing information to us. Your e-mail address will be used by RGC to respond to you. Unless you have agreed otherwise, we will not use the information that can identify you, such as your e-mail address, for direct marketing purposes.
19. In addition, we may have collected similar information from you in the past. By entering this website you are consenting to the terms of our information privacy policy and to our continued use of previously collected information. By submitting your personal information to us, you will be treated as having given your permission for the processing of your personal data as set out in this policy.
20. Except as provided below, RGC will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content outside of RGC and its controlled subsidiaries and affiliates without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities. Please note that information that you voluntarily make public in your user profile, or which you disclose on forums, discussions boards or by posting comments will be publicly available and viewable by others.
21. Any RGC user who has your contact in his or her hand–held device shall be reflected with your contact information.
22. Further we partner with email and instant messaging, social network service providers to help their users identify which of their contacts are also RGC users so that we can promote RGC to those users.
3. HOW DOES RGC PROTECT YOUR PERSONAL INFORMATION?

   RGC will take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees of RGC or its affiliates, subsidiaries or service providers who need to have access to this data in order to be able to fulfill their given duties.

4. NON PERSONAL INFORMATION

   1.  At this web site, information sent by your web browser, may be automatically collected. This information typically includes your domain name (the site after the @ in your e-mail address). It may also contain your user name (the name before the @ in your e-mail address). Other examples of information collected by your server include the Internet protocol (IP) address used to connect the visitor's computer to the internet, operating system and platform, the average time spent on our website, pages viewed, information searched for, access time, websites visited before and other relevant statistics. The amount of information sent depends on the settings you have on your web browser; please refer to your browser if you want to learn what information it sends.

   2. All such information will be used only to assist us in providing an effective service on this website. We may from time to time supply the owners or operators of third party websites from which it is possible to link to our website with information relating to the number of users linking to our website from such third party website. You cannot be identified from this information.
   3. We use the information that we automatically receive from your web browser to see which pages you visit within our website, which website you visited before coming to ours, and where you go after you leave. We at RGC can then develop statistics that are helpful to understanding how our visitors use this website. We use this information in the aggregate to measure the use of our website and to administer and improve our website. Once aggregated for statistical purposes, you cannot be identified from this information. This statistical data is interpreted by RGC in its continuing effort to present the website content that visitors are seeking in a format they find most helpful.
5. INFORMATION PLACED ON YOUR COMPUTER>

   We may store some information such as cookies on your computer when you look at our website. Cookies are pieces of information that a website transfers to the hard drive of a visitor's computer for record-keeping purposes. This information facilitates your use of our website and ensures that you do not need to re-enter personal information every time you visit it. You can erase or choose to block this information from your computer if you want to; please refer to your browser settings to do so. Erasing or blocking such information may limit the range of features available to the visitor on our website. We also use such information to provide visitors a personalized experience on our website. We may use such information to allow visitors to use the website without logging on upon returning, to auto-populate email forms, to make improvements and to better tailor our website to our visitors' needs. We may also use this information to verify that visitors meet the criteria required to process their requests.

6. SECURITY
   We have implemented technology and policies, with the objective of protecting your privacy from unauthorized access and improper use, and periodically review the same.

7. LINKED WEBSITES AND THIRD PARTY APPLICATIONS
   RGC websites may contain links that will let you leave RGC's website and access another website. Linked websites are not under the control of RGC and these websites have different privacy policies. The RGC Privacy Policy applies solely to personal information that is acquired on the websites or through your use of the RGC software, RGC products and/or your relationship with RGC, so RGC urges you to be careful when you enter any personal information online. RGC accepts no responsibility or liability for these other websites.
   
   If you use any extras, plug-ins or third party applications together with the RGC software or use any third party applications or products that incorporate or embed the RGC software (“Applications”), the provider of such Applications may obtain access to certain personal information about you. RGC does not and cannot control how the provider of Applications may use any personal information connected in connection with such Applications. Please ensure that you review any privacy policies or other terms applicable to the use of such Application before installation. We can make no promises or guarantees regarding data collection on the hyper-linked pages and on websites that are not owned by RGC. We recommend that you check the policy of each website you visit, or link from, and contact the owners or operators of such websites if you have any concerns or questions.

8. PERSONAL DATA OF FRIENDS
   You can invite your contacts who are not registered as RGC user to register for the same. If you invite a person to join RGC, we will collect and store the information associated with such invitations (like name and email addresses) and use such information provided, to contact that person. We will send that person a message on your behalf using your name, email address and/or Phone Number in such invitation. We will also remind that person that he or she has been invited to join RGC by you. All such invitees shall have an option to accept or reject the same. Further all the invitees will be given an option not to receive further invitations from RGC.

9. CONTACTING YOU
   RGC may from time to time ask you to provide information on your experiences with RGC which may be used to measure and improve quality of our services. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you take part in is used for the purposes of reviewing this feedback and improving the RGC software, and RGC and other RGC products and websites.
   
   RGC may contact you to send you messages about validation of the mobile number after signup and before use of service, faults and service issues. Further, RGC reserves the right to use email, the RGC software or SMS to notify you of any eventual claims related to your use of RGC software, the RGC websites and/or RGC products, including without limitation claims of violation of third party rights.
   
   RGC may also use email, SMS or the RGC software to keep you up to date with news about the RGC software and RGC products that you have purchased and/or to inform you about other RGC products or other RGC related information. You can opt-out of the receipt of alerts and/or promotional (a) emails by clicking the ‘unsubscribe’ link on the email that you receive or by changing your notification settings on your account; and (b) calling our customer care number on 1-888-673-5426.

10. HOW CAN YOU ACCESS OR AMEND YOUR PERSONAL DATA?
    You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into your account page. We will respond to your request to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity.
    
    RGC will use all reasonable endeavors to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. Your details may still appear in the search directory during this time.

11. HOW LONG IS YOUR PERSONAL DATA KEPT BY RGC?
    RGC will retain your information for as long as is necessary to: (1) fulfill any of the Purposes or (2) comply with applicable legislation, regulatory requirements and relevant orders from competent courts.

12. CAN THIS PRIVACY POLICY BE MODIFIED?
    
    RGC will occasionally update this Privacy Policy on its website to reflect changes in our software and/or products and customer feedback. If there are material changes to this Privacy Policy or in how we will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. You agree that your continued use of the RGC software or RGC products after notice/update posted on our website shall constitute your acceptance of the Privacy Policy. We encourage you to periodically review this Privacy Policy to be informed of how RGC is collecting, using, and protecting your information.

13. HOW CAN YOU CONTACT RGC?

    1.  We aim to keep our information about you as accurate as possible. If you would like to review or change the information you have supplied us with, please contact us as set out below. If you wish to change or delete any of the personal information you have entered while visiting our website or if you have any questions about our privacy statement, e-mail the Data Manager at customercare@relianceglobalcall.com.

    2. If you are concerned about our use of your personal information, please contact us at customercare@relianceglobalcall.com, with the subject line, "privacy."
    3. If at any time you would like to contact us, you can do so by emailing us at customercare@relianceglobalcall.com